Complaint

1.General

The Complaints Procedurehas been establishedaccording to the lawand applies togoods thathave been purchasedin the online storehttp://go.k2.cz/eshopandwhoseadvertisingcebylawithin the warranty period.

The conditions ofthe complaint procedureshall also applyTerms and Conditionshttp://go.k2.cz/eshoponline store.The basic documentforfiling the claim, proof ofpurchase (invoice,invoice-receipt,delivery note) or thewarranty card.

2.Warranty period

The warranty periodbegins on receipt ofgoods by the customer.The warranty periodisstatedon the delivery/warranty certificatefor each itemin months,if notgiventhe sellerprovidesa guarantee of 24months.

3.Acceptance of goods

Awaitingshipment

If youritems arrivedamaged- open,damagedpackaging,packaging etc.drenched.,Do not takeit.Ask thecarrierof the Protocol onthe draftingclaimsor defect.The consignmentwill be deliveredbackto the sender.The factof thedefect isandwrite a report, pleasetellusso we canagreeonhow to proceed.On thelaterof defectsby damageto goods in transitdetectedbeyond the presencepostmancan not betaken into account.

Claims for damageto goods during transportation

Incase of damage togoodsduring transportmust beto complain to thevendorquickly as possible.In the case ofCzechPost, you canlodge a complaintat any branchwithin 2 workingdaysfromreceipt.Czechpost officewill not accepta claimiftheclaimed defect isapparentalreadydelivered.In the case ofPPLandDPDisthe period during whichyou canreport anydefectsthree days.In bothcases, it isnecessary to maintain theitem in its originalcondition, includingpackagingandfilling.At the same time, please contact usby e-mail,we canhelp toquicklyresolve the situation.

In the eventthat the customertakesthe goods,butfindanydifferencebetween the invoiceandthe goodsactually deliveredornot received an invoicewith the shipment, it shallwithout delayinform theshopthat fact.Ifthatdoes not do so, it may notberecognized byhislater claims.

4.Complaint

Proofof the guaranteeis a salesdocument -invoice.Claims, including theremoval of defects mustbehandled withoutunduedelay, within30 days of theclaim, unlessthe seller andbuyer agreeon a longer period.After thisperiod, the Buyerhas the same rightsas ifit were a removabledefect.

Complaints

In the eventthat a customerappeared onpurchased goodsduringthe warranty period,a defect thatwas not causedby improper use,buta defect inthe product itself,during the warranty periodhasthe right toclaim the goods.

Statedoes not allowgoodsreceipt of goodsto complain

• goodswith expiredwarranty periodon the day ofsubmission(delivery) ofgoods to complaint
• goodswithoutproof of purchase(invoice)orat leastorder number

Procedure complaint

Ifthe customer wishes toclaim the goodspurchasedin the online storehttp://go.k2.cz/eshop,sendor otherwisedeliver the goodstogetherwitha copy of proofof purchase (invoice)anda detaileddescription of the defectto the addressof the company.

It is advisableto send thegoodsinoriginal packagingortransport packagingsatisfactory,because the supplier isnot liable for anymechanicaldamagebefore acceptingthe goods.Furthermore, the customer isrequired to submitthe claimedgoodsclean,dryand free ofalldirtandsanitized.Sellerisentitled to refuse totakethecomplaint proceduregoodsthat do not meetthe abovegeneralprinciplesof hygiene.

Dealing withcomplaints

Supplierorservice centershall consider thecomplaintdefects of the goodsandtheassessmentshall informthe customerby phone or emailof the outcome ofthe complaint.Subsequently,the customer willbe asked topick upthe goods claimed.The deadlinefor settling a claimunder the Actno.634/1992Sb.thirty days,if the seller andbuyer agreeon a longer period.

For moreinformationaboutthe status of yourclaimorcomplaintaboutthe goodsinour online shop,you getthee-mailaddress:infodemo@bikeshop.cz.